My staff are not technical. Will they really be able to use it?
Yes. They write to it, or send it a voice note, in the chat they already use, as they would a colleague. There is no new interface to learn.
We already have a company AI assistant: what changes?
Each person uses a company assistant on their own, and it does little inside the company's systems. With Cerase each person's assistant works in the ERP, CRM and email with the company's procedures, the administrator decides what it does alone, and a person answers for every action. If you already have a contract with a model provider, the assistants can use that key.
Which AI model do the assistants use, and who chooses it?
We choose it. We test models and providers on office tasks and adopt the combination that does best on every assistant, and you do not have to follow the models or their updates.
Can I build a team of AI assistants for the whole company?
Yes. Each role has its own assistant, created from a template, and the team works from a shared project board in a connected project-management tool. Through scheduled messages each assistant checks the board and hands the next step to the next role, with the approvals the admin set. In a newsroom, for example, one assistant proposes topics, others write and one edits and checks; in a technology-scouting team the assistants find, read and summarise sources and assign each other tasks on the board.
Do our data reach the model anyway?
The text the work needs reaches it, with personal data and reserved words already replaced. If no text may leave the company, the model runs on your own servers and the conversations stay inside your network.
Is my data used to train the AI?
No. Cerase uses only model providers that neither keep the text nor use it to train their models.
Can I decide what the assistant does on its own and what a person has to approve?
Yes, system by system. For example, a salesperson's follow-ups can go out on their own while contract changes wait for your yes. In Google documents its edits arrive as suggestions to accept.
How much work is it to integrate Cerase with the ERP and CRM we already use?
Little. Cerase connects to your systems as a new user would, with the permissions you give it, with no data migration. Google Workspace and Microsoft 365 connect with one click, and the other systems listed above have a ready connector; for an ERP without one, we build it during onboarding.
How long does it take to start, and who does the setup?
We set the calendar at the kickoff, and the goal is the team's first real action within the first week. You can do many configurations in the console following our guide; if you would rather have someone alongside you, we point you to an integration partner, on quote.
How is plan consumption calculated?
Credits measure the assistants' work: replies, web searches, attachments and meetings all draw on the same allowance. A sent email counts as one credit, an hour of meeting counts presence and transcription, and a task repeated on the same material uses less than the first time. Every plan does the same things, and only the number of credits included changes.
What happens if I run out of the month's credits, and how much do extra ones cost?
Unused credits flow into the company's shared pool, and you decide who may draw on it; anyone not enabled stops at the threshold and tells you. Then you can buy a pack by card from the console, valid for 12 months: 4,000 credits for €39, 16,000 for €139, 64,000 for €499, 256,000 for €1,799. 4,000 credits are about 900-1,300 tasks.
Can I use my own AI provider (BYOK) or a model on my own servers?
Yes. The assistants can use your account's key with a model provider, or a model on your own servers. Cerase keeps providing the assistants, permissions, privacy filter, connectors and audit, and the cost of the model goes through your contract.
See the BYOK mode in pricing.
